Tenant portal
Your home, handled.
Report a problem in under a minute, read your lease any time, and renew when the time comes. Emergencies go straight to the top of the list, day or night.
Housing Choice Vouchers welcome. Fire or gas smell? Call 911 first, then let us know.
EMERGENCY · Apt 2B · Heating
No heat since last night
Office, 7:42 AM: Technician on the way, there by 9.
YOUR LEASE · Active
Apt 2B · 12 Main Street
Rent $1,850 · Deposit $2,775 · Ends Dec 31
RENEWAL OFFER · Respond by Nov 15
12 months from Jan 1 · $1,900/mo
Accept, ask to discuss, or decline in one tap.
For tenants
Everything you need from your landlord, without the phone tag
The portal is where requests, replies and paperwork live. Open it on your phone or your laptop.
Report a problem
Submit a service request with the details we need to fix it fast. Mark it Emergency for no heat, a water leak, no power, a lockout, or anything unsafe, and it jumps the queue.
See your lease
Monthly rent, security deposit, start and end dates, and the signed lease document, all on your home screen.
Renew without the paperwork chase
When your lease is coming up, the renewal offer appears in the portal. Accept, ask to discuss, or let us know you are moving on.
Follow every request
See the status of each request, read replies from the office, and add a note if something changes.
Getting set up
Three steps and you’re in
Looking for a home? Apply here first; CMHA Housing Choice Vouchers are welcome. Once you’ve signed a lease, this is how you get into the portal.
1
Create your account
Choose Create account on the portal login page, using the email you gave the office when you signed your lease.
2
Enter your access code
It is on your welcome letter. If you do not have one, the office can send it.
3
You’re in
Your lease shows up right away, and you can submit a request any time.
Already a Nest tenant?
Log in to see your lease, open a request, or answer a renewal offer.
Fire or gas smell? Call 911 first, then let us know. For other emergencies, log in and submit an Emergency request, or call the emergency number on your portal home page.